Insurance disabled even after I added $$$

panthera65Member

Hi there,

I was doing a new listing this morning and when I got to the insurance, it wouldn't let me use it because I didn't have enough in my account. I added $10.00 and it does show in my account, but the listing still shows "Disabled". I waited 1/2 hour, but it still won't work. I created a new listing, but it didn't help. Any suggestions? You used to have a help e-mail/contact desk, but I don't find that any more. Do I have to post a discussion for help now?

Thanks so much, Auctiva, for the great service you provide us! I appreciate it.

panthera65

2/24/069:44 AM

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sadeMember

Case Support

2/24/0611:30 AM

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auctivamikedAuctiva Customer Support Manager

Hi Panthera65,

This occurred due to a bug in our system. Please file a support case using the appropriate link on our help page and we'll reenable your insurance option promptly.

-Mike

3/1/065:00 PM

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