Hi
Can you tell me where to find the information about the Auctiva insurance and how to use it without the Auctiva checkout. Is there an information page or how to page on this ?
thanks,
mj
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Hi, Glad I'm not the only one that can't find this info, I think I've read every message on this site. Any help would be appreciated. Thanks
Hi Community,
If you use Auctiva Checkout and have Auctiva Shipping Insurance enabled, which are default settings for your account, your customers will have the option of buying insurance for the prices indicated at Auctiva -> My Account -> Auctiva Shipping Insurance Settings -> Rates and Details, which are virtually the same rates as USPS, and also cover international shipments to most countries. Of each $1.30 you receive, we would bill you $1.05 and the insurance would be purchased by Auctiva on your behalf. This revenue sharing insurance plan leaves you with a profit of at least 25 cents every time a customer purchases insurance through one of your auctions, while the rate charged to the customer is no more than USPS would charge. Auctiva Shipping Insurance policies are honored by U-Pic and complete claim forms and filing instructions can be found at http://www.U-Pic.com .
Your Auctiva Shipping Insurance balance will be dispalyed at Auctiva -> My Account(tab) -> Auctiva Shipping Insurance Settings, and you can add funds to your account from that page as well. It is best to deposit some money in your shipping insurance account ahead of time so when insurance is purchased by one of your customers, the insurance charge will be deducted from your balance. We allow your outstanding insurance balance to go to - $5, at which point it becomes disabled, and it can be reenabled by depositing funds into your account.
If you're not using Auctiva checkout and would still like to use Auctiva Shipping Insurance, policies can be purchased after the sale by clicking the "Purchase Insurance" link next to the item on your Sales(tab) -> Transactions page.
There is more info about our shipping insurance system under the FAQ section of our help page... http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike
If you use Auctiva Checkout and have Auctiva Shipping Insurance enabled, which are default settings for your account, your customers will have the option of buying insurance for the prices indicated at Auctiva -> My Account -> Auctiva Shipping Insurance Settings -> Rates and Details, which are virtually the same rates as USPS, and also cover international shipments to most countries. Of each $1.30 you receive, we would bill you $1.05 and the insurance would be purchased by Auctiva on your behalf. This revenue sharing insurance plan leaves you with a profit of at least 25 cents every time a customer purchases insurance through one of your auctions, while the rate charged to the customer is no more than USPS would charge. Auctiva Shipping Insurance policies are honored by U-Pic and complete claim forms and filing instructions can be found at http://www.U-Pic.com .
Your Auctiva Shipping Insurance balance will be dispalyed at Auctiva -> My Account(tab) -> Auctiva Shipping Insurance Settings, and you can add funds to your account from that page as well. It is best to deposit some money in your shipping insurance account ahead of time so when insurance is purchased by one of your customers, the insurance charge will be deducted from your balance. We allow your outstanding insurance balance to go to - $5, at which point it becomes disabled, and it can be reenabled by depositing funds into your account.
If you're not using Auctiva checkout and would still like to use Auctiva Shipping Insurance, policies can be purchased after the sale by clicking the "Purchase Insurance" link next to the item on your Sales(tab) -> Transactions page.
There is more info about our shipping insurance system under the FAQ section of our help page... http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike