I am new at this Forum.
I don’t understand why Auctiva does not offer the option of listing insurance options for both Domestic and International insurance. It is costing me plenty on insurance that I have to pay. Everybody knows that domestic and international insurance fees are different, so why list them at the same rate, and not give the option of listing both. I have looked on the Message Board, and I have seen a few people with the same concern, but no answers.
Ebay has gotten stricter with charging insurance. If I list the international rate and make it mandatory, it will look as if I am overcharging on insurance. If I don’t, then I really have no right to charge the customer once he has started to bid.
I can go into Ebay and change the shipping, but that is a hassle, and if someone has started to bid, I can no longer change the shipping insurance.
It is a very serious problem, and it can create unhappy clients. They want to know, why I charge for some and not for others, and I really don’t blame them.
To give the option of checking both Domestic and International insurance, and not give the option of different rates, makes no sense at all. I am sure that Auctiva does not charge the same for both.
If there is a need for a monthly fee to have a proper working listing program, I would be willing to pay a reasonable fee, in order not to have these problems.
I hope that they are willing and ready to correct this problem as soon as possible.
Best regards to all
Robert
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