Skip to main content

When I check the Insurance Required box in the Auctiva Listings page for International it is not showing up when International customers make a purchase. The Ebay invoice shows NO insurance charges. This is bad! Does anyone know why this is happening? This is the first issue I have had with Auctiva after a year of solid use!
Thanx
Original Post
Hi,

I'm having a few problems with the one-page lister doing odd "resets" on the Insurance.

Check one of the problem listings from source, i.e. the one-page listing editor. Does it not have the "Required" checked for International? Also, run the ERROR CHECK button and see if things change.

This one has had me doing second looks for weeks on new listings, as I've had a few do the flip to REQUIRED when I do OPTIONAL. Confused

I'm thinking the problem dates to changes made in early March (possibly last release of the lister).

Auctiva folks, I mentioned the problem before, but I can't seem to nail-down the combination(s) that causes failure. However, I do see weird things in the shipping section that sometimes clean-up after ERROR CHECK, and then reappear if I go back in to edit. I also sometimes see the calc for insurance based upon FV, and then it later disappears. FREAKY! Eek

Danno

Add Reply

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×