Hi BobWho7,
Since not all of the items this buyer purchased are showing up on the invoicing page, I suspect that not all the items are configured to use the same checkout system. Since these items cannot be combined through eBay, in order to allow your buyer to pay on a single invoice, you would need to arrange payment separate of checkout, perhaps via email or a Paypal money request.
Ebay does not allow items that use different checkout systems to be combined so, if a buyer purchases an Auctiva checkout item in conjunction with an eBay Checkout item, unfortunately, they will not be able to be combined onto a single invoice. However, if the items you wish to combine use the same checkout system, whether it is eBay’s or Auctiva’s, they will be able to be combined successfully.
Any listings you have posted directly through eBay, as well as any listings posted through your Auctiva account when Auctiva Checkout was disabled will use eBay Checkout, while any listings that were posted through Auctiva while Auctiva Checkout was enabled will use Auctiva Checkout. Items relisted through Auctiva while the Auctiva Checkout setting is enabled will also use Auctiva Checkout. On the other hand, items relisted through eBay will use eBay Checkout.
Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page:
http://www.auctiva.com/free-auction-software-help/help.aspx-Mike
