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Hi, Everyone!

Auctions won by the same bidder are not being combined – the invoice only shows the one auction won instead of the two or three auctions won by this same bidder. The same problem has occurred the last several weeks – haven’t had this problem in the 9 years of selling on eBay until recently..

Is there something new that I should be clicking on to get all of the auctions combined?

TIA for help…
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Hi,

Out of curiosity, do you have your eBay Shipping preference setup with Combined Shipping rules? If so, did you sync them to Auctiva in the Auctiva ebay account settings?

Since the combined invoice is an eBay function, I'm wondering if something is changed at eBay and they maybe are purposely not combining for lack of combined rules. Just a thought...

Danno
Hi BobWho7,

Since not all of the items this buyer purchased are showing up on the invoicing page, I suspect that not all the items are configured to use the same checkout system. Since these items cannot be combined through eBay, in order to allow your buyer to pay on a single invoice, you would need to arrange payment separate of checkout, perhaps via email or a Paypal money request.

Ebay does not allow items that use different checkout systems to be combined so, if a buyer purchases an Auctiva checkout item in conjunction with an eBay Checkout item, unfortunately, they will not be able to be combined onto a single invoice. However, if the items you wish to combine use the same checkout system, whether it is eBay’s or Auctiva’s, they will be able to be combined successfully.

Any listings you have posted directly through eBay, as well as any listings posted through your Auctiva account when Auctiva Checkout was disabled will use eBay Checkout, while any listings that were posted through Auctiva while Auctiva Checkout was enabled will use Auctiva Checkout. Items relisted through Auctiva while the Auctiva Checkout setting is enabled will also use Auctiva Checkout. On the other hand, items relisted through eBay will use eBay Checkout.

Any additional questions or concerns? Please feel free to contact our customer support team using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

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