I am having real problems with Auctiva today. I cannot log in to my account. I could only get in by searching for the community boards. I just a lost a finished listing! Are you guys having an known issues today? Thanks...Lori
Original Post
Hi Lori,
Thanks for letting us know about this. We have not experiencing any technical problems which have caused site down time today so I suspect that there was a connection problem of some sort between your ISP and our systems at the time you encounter this behavior.
Hopefully you have since been able to access the Auctiva website once again but, if you are still encountering this problem, this first things I recommend trying which may resolve the problem are to reset your router and/or modem.
If you are not sure how to reset your router and modem, you should be able to find instructions on how to do so by consulting the instruction manual or contacting the manufacturer's customer support team for each respective device.
If you need further assistance with this issue, please feel free to send us an email at help@auctiva.com with a description of the problem and we'll do our best to help you out via direct email. Be sure to explain in the message that you need assistance via direct email because we normally create support cases on our site from emails we receive.
-Mike
Thanks for letting us know about this. We have not experiencing any technical problems which have caused site down time today so I suspect that there was a connection problem of some sort between your ISP and our systems at the time you encounter this behavior.
Hopefully you have since been able to access the Auctiva website once again but, if you are still encountering this problem, this first things I recommend trying which may resolve the problem are to reset your router and/or modem.
If you are not sure how to reset your router and modem, you should be able to find instructions on how to do so by consulting the instruction manual or contacting the manufacturer's customer support team for each respective device.
If you need further assistance with this issue, please feel free to send us an email at help@auctiva.com with a description of the problem and we'll do our best to help you out via direct email. Be sure to explain in the message that you need assistance via direct email because we normally create support cases on our site from emails we receive.
-Mike