Is there a delay on the closed listings importing to saved?

I'm seeing the same delay in the closed section of my auctions. This is very frustrating when they need to be in closed so they can relist according to my relist schedules.

I recommend submitting a help request. I think they don't always get to the boards to read the issues we are having. The auctiva rep we talked with recommended submitting a request when we had issues-

I hope they get this fixed or worked out. The delay can be frustrating when you want to work and can't.

Do you find this as a intermitten issue? I find it is.

--Annette

quote:

BTW these are unsold listings that originated with Auctiva rather than listings that originated with another listing manager

Hi Annette,

I'm curious about your use of the IMPORT of Closed listings feature. Since a Saved Listing can be used again and again for submissions and can be easily updated or used to create a new Saved Listing, why are you dependent on the IMPORT of a closed listing from eBay, that originated from a Saved Listing at Auctiva for "work and can't"?

Danno

Because I sell one of a kind items. Unique one of a kind items.

We came from a service that didn't just copy listings from status to status the way Auctiva does but actually moved them. There was just one copy of a listing. This kept things so simple.
We currently carry over 400 items in our store. I suspect we will get up to over 800 in the next few months. If I kept a copy in the saved I could have over 1400 saved to sort through. I already have a copy in Active until it sells or closes, why do I need to save a copy?

We ended over 600 unique items from our store to relist through Auctiva. I had to import to saved to edit the HTML out. After almost finishing these I still don't see a need to keep a copy on saved. That is too labor intensive. It is easier to just import the unsold from closed. Now, if the best offer and shipping fields could be edited from the closed page I wouldn't need to import to saved.

If we sold similar items I could see how you would keep some for ease of listing but we don't.

Thanks for asking-
Annette

Hi Annette,

Auctiva doesn't "copy listings from status to status". ONLY, the listings that appear in Saved Listings are actually saved at Auctiva. The ACTIVE and CLOSED are simply a posted status of what's happening with the listing at eBay. I think of those more like an audit trail of what's happening or has happened at eBay. That's why there is a time-delay in those being updated, as Auctiva queries eBay to get the updates to status. They also have to goto eBay to get a listing via the IMPORT feature, and that does often have a delay for it to get queued and processed there.

Danno

Yes, I understand that. There is a copy that is saved on Auctiva in Saved Listings. When I import a closed listing, then a copy is imported.

Thanks for the clarification.
Annette