It's been days and only 5 of 11 listings showing in scrolling window.

hippophile1Member

I brought this issue to the help center when only two of the eleven were not showing.. was told to be patient - would be made a priority. Now..five of the eleven are not showing! Oh, brother..can you help me please? I update my help center thing but I did n't include the extra numbers of the added ones not showing ...all I know is they were there 4 days ago and now gone...and the most recent two never showed.

2/22/062:31 PM

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auctivamikedAuctiva Customer Support Manager

hippophile1,

If you provide me with your Auctiva user ID, I'll try to help you out.

-Mike

2/22/062:35 PM

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hippophile1Member

Hi Mike: Auctiva ID: jonesmith
The five pieces I am concerned with originated on Auctiva, not eBay. I am planning on listing some important work tomorrow and I hope they show up. I will make the ones I'm not concerned with Hidden as I understand only 12 can show. I really need your help here, Mike,and I'm most appreciative for anything you can do to help me. thanks...

2/22/065:31 PM

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hippophile1Member

Just tell me this: is it true that only 8 images show up in the store window?

2/22/069:18 PM

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auctivamikedAuctiva Customer Support Manager

hippophile1,

Yes, until we have resolved our cutrrent bandwidth issue, the store window capacity will be capped at 8.

So...to get those important items maximum exposure, make sure to make enough items hidden that those will be forced into the store window.

It also looks like 2 of your active eBay listings are yet to be imported into Auctiva, so I'm running a reconcile on your account, but I'll spare you the canned reponse that generally accompanies this action.

I hope this helps=)

-Mike

2/23/0612:45 PM

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