items won't list, they time out?

katewalesMember

hello, i'm new to all the auctiva thing! lol! earlier this evening i sucessfully listed 2 items, then ebay shut the auctions down as a security measure because they were my first items for sale and i listed them through auctiva! now they say they have listed the ban, but i still cannot re list the items they just time out? and i cannot remove the original items from my active items list? could anyone help me please!

8/24/084:19 PM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi katewales,

If you are receiving a "Not Posted in Time" API error message in response to your posting attempts, it is most likely that eBay invalidated the token associating your Auctiva account with your eBay account when they canceled your first group of listings.

The first thing I recommend doing is generating a new token within your Auctiva account, which can be done by clicking the "eBay Settings" link under the "My Account" tab within your account, and then clicking the "Get New Token" link on the ensuing page.

If you continue to be unable to post your items after generating a new token, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/26/081:43 PM

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