Java Script appearing in Item Descriptions

globalantMember

Hi
In the last 2 weeks all my scheduled listings have had some Java Script lines mysteriously added into the text which has caused the listings to fail when they upload to eBay.
I am no programmer so would not know how to write these scripts so wondered if anyone else was suffering similar issues?
It's annoying as it makes the scheduler a waste of time as I now have to edit the descriptions and post manually one by one.
Thanks,
global_ant

5/22/157:12 AM

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auctivacraigAuctiva Support Manager

Hi global_ant -

I am not aware of anything on our end that would cause javascript to be added to listings so it is unclear what may be occurring for you. If you are using Safari for your browser and have installed the My eBay Manager extension, this extension could add javascript to your listings, and in this case you would need to disable or remove that extension when working with Auctiva.

If you are not using Safari for your browser, but have copy/pasted your description text from another source, it could also include javascript. If you are unsure of what the cause is and would like us to have a look, please feel free to file a support case from under the Help tab of your account letting us know the title of one of the affected saved listings prior to amending it and we'd be happy to have a look.

- Craig

5/22/159:07 AM

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globalantMember

Thanks Craig, I have now filed a support case. I use Firefox and copy/paste from Word. I checked the descriptions after I had pasted them and the HTML looked fine (i.e. no javascipt) so I'm not sure it is something to do with the scheduler.

5/22/151:14 PM

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