Dear users,
Beginning with the current billing cycle, we're making a change that will affect all users on paid monthly plans. Those on one of our prepaid 1-, 2- or 3-year plans or our Free Tools plan will not be affected.
In order to accommodate a move to a pay-in-advance model, this billing cycle will serve as a transition period. That means your next invoice, which will be created in early June, will include charges from both May and your monthly plan fees for June.
Moving forward, invoicing will continue to happen during the first week of each month, but will only include monthly plan fees for the same month. Incidental charges (such as those for image hosting overages and Auctiva Shipping Insurance) will still be billed on the invoice following their occurrence. For example, an invoice created in early September would include Sept. monthly plan charges and any incidental charges accrued in August.
This change is aimed at reducing confusion that arises relating to billing and invoicing, particularly when users change their plan or account type.
Should any of you need an extra month to transition, we're allowing you to postpone the change until the invoice created in early July. To do so, log into your account and select this option on your Billing Settings Page. You can find this page via the "My Payment Method" link under the My Account tab.
Thank you for your understanding during this transition period.
For discussion on this topic, please visit this thread:
https://community.auctiva.com/e...79609941/m/601101744
Kevin Kinell
V.P. — Auctiva
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