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Hello Auctiva Community,

Today we launched the new, active content-free View Counter! With the enhanced design of this counter, you now have the ability to monitor the popularity of your items, even after eBay's Active Content Policy takes effect.

What Are The Benefits Of The View Counter?
  • It's compliant with all eBay policies, including their upcoming policy.
  • It's customizable! Choose to hide or display it on your listings.
  • Easily track your products' performance and see which ones shoppers are viewing the most, right from the Auctiva listing pages.
  • Provides a streamlined and professional design.

What If I Have Listings That Contain The Old Sellathon Counter?
Making manual listing revisions to remove active content can be quite time consuming! But don't worry–we're here to help make that process easy with automatic updates. Here's how it will work:
  • Any listing eligible for revision that contains a Sellathon Counter will automatically be updated to contain the new View Counter.
  • The active content that was associated with the old Sellathon Counter will be deleted, and replaced with the 100% active content-free View Counter.
  • All counter settings and preferences will be transferred over and upheld in the new design to ensure a smooth transition.
  • Once all counters have been updated, you will receive an Auctiva Account Message where you'll be able to confirm the results of each View Counter update.

Please Note:
  • To receive automatic View Counter updates, verify you have a valid eBay token in your Auctiva account and we’ll take care of the rest.
  • We have millions of counters to update, so this process may require a little extra time to complete. Once the update has completed, you will receive an Auctiva Account Message (located on the “Account Dashboard” page) where you'll be able to verify the results of the update.
  • If a counter cannot be updated due to eBay’s listing revision restrictions, you will receive an informative Auctiva Notification for that particular listing.

The Auctiva View Counter and Scrolling Gallery are now 100% active content-free & compliant with all eBay policies, but we're not done yet.

We're currently in the process of redesigning our Listing Templates as well! Once these new Listing Templates are ready you'll gain access to a large library of beautiful, professional, mobile-responsive and active content free Listing Templates Smile

If there are any questions or concerns please feel free to contact us anytime, we're glad to help.


Product Manager

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