Listing errors - not sure what problem is

lulanoskMember

I was trying to Post a Listing (did similar as I wanted to see an identical item of one that closed yesterday) and all that I changed was the Starting Price and when trying to post I am getting this error:

Your ad was saved but not scheduled. The description contains one or more deleted images. Please check your description, remove these images, and try again.

I have searched and cannot find this image that the system is referring to?!?!? Any ideas?

3/8/065:51 AM

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lulanoskMember

I just tried to do the same with another listing and I am getting the same error and it is not posting?!?!? Please help!

3/8/065:59 AM

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sabullittMember

Unfortunately, I cannot view any of my "closed listings" (closed last night). Is anyone else having this problem?

My customers are having problems paying via Paypal and are getting error messages from Auctiva.

Finally, I am unable to issue combined invoices with Ebay for winners of multiple auctions.

Are these all Auctiva related?

3/8/066:04 AM

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andyssamMember

I have the same problem. Now, I am hearing if you scheduled listings, and they didn't launch, not to reschedule them or they will list twice. So I am not sure what to do either. This is a mess. As I am going out of town and wanted to list and have them ended before that. Now, it's going to be to late, unless I want to have 3 day listings, which don't bring in as many bids as a 7 day or longer. I hope they get this fixed by the time I return, as I am going on a buying trip and will want to list dozens of things on my return. Does anyone know when we will be able to have listings actually post properly???

3/8/066:44 AM

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foxfyre33Member

To Sabullit:

The first two problems are most likely related to their moving the servers yesterday, give it a bit and it should remedy itself.

As for combined invoices, Auctiva doesn't allow for combined invoices yet, and that's a normal thing, not a server-related thing. They're hoping to fix that with an update in May.

-Fox

3/8/066:59 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Everyone should now be able to post listings successfully. Please let me know if this is not the case.

-Mike

3/8/062:09 PM

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sherrysdesignsMember

Can't list. Still getting a timed out error

3/8/062:24 PM

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daddysfirstangelMember

I keep getting that pop up box about the move, and then when I do get signed on, I can't list. Keep getting the Run/Error thing again. In Michigan, its 5:32pm EST. Hope this gets going, Keep it up guys doing good

Roxanne

3/8/062:32 PM

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mpurusMember

Hi--Also can not list--getting this error

Auctiva Server Error - APISubmitter
Error Code: Exception - Step:9
Error Message: System.Net.WebException: The operation has timed-out. at System.Net.HttpWebRequest.GetRequestStream() at Auctiva.SWServices.AuctivaPoster.v5.AuctivaPostPage.Page_Load(Object sender, EventArgs e)

3/8/063:11 PM

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annkateMember

I've been working on ONE listing for well over an hour. Wasn't sure if it was Auctiva or my cable hook up. I'm getting a run time error--and everything is moving at a SNAIL'S PACE. I finally have the listing saved, but have been unable to yet schedule the darn thing. Is it slow for anyone else??

3/8/063:58 PM

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annkateMember

Okay, never mind. Everything went smoothly this time. Maybe I was trying to list too soon.

3/8/064:00 PM

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daddysfirstangelMember

Hey guys, I've listed two Items already. Seems to be doing well right now..hope it stays that way