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Has anyone had to deal with this Error

Not Posted: API error
I clicked it on the none posted listing and it gives me this

Oops!

Since optional or required shipping insurance is no longer allowed on eBay (see more info):

You can't charge buyers a separate fee for insurance, either in a listing or after they've committed to purchasing your item fold the cost of insurance into your item price or handling fee.

You can't indicate insurance is only offered upon the buyer's request.

You can't say that you're not responsible for the item once it has shipped.

What you can do:

You can still insure items by including the cost of insurance in the item's price or in your handling cost.

You can say "The item is insured" or "Handling cost includes insurance" in your listing description.

Please make any necessary changes to your listing before posting it on eBay. Also, make sure it follows our selling practices policy .

Find out more about the Shipping Costs portion of our selling practices policy

1. I disabled the insurance, that can't be it
2. my ads never say I am not responsible

I have aged 10 years tonight and I have 7 listings this way.
I have posted three other ads tonight but these are not going out
Original Post

Replies sorted oldest to newest

Hi bassnote,

Thanks for contributing to our forum. I reviewed a couple of your listings that were rejected by eBay due to this error and it appears that they failed to post because there was a statement in the Shipping section of your Seller Details profile which included " Please use the optional insurance".

It appears that you have since removed that statement from both of your Seller Details profiles so I believe you should now be able to post any of these items successfully at this time by attempting to post them once again.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the "Help" tab and selecting the "File Support Case" option.

-Mike
Hi izzuddin,

I'm sorry to hear that you are having trouble posting items through your Auctiva account as well.

The statement that I mentioned had to be removed for the original poster to get his items listed successfully was specific to his situation, so I would not expect that specific solution to apply to anyone receiving the same API errors.

However, if you have also had eBay US listings fail to post due to the API error mentioned in this thread, it is indicative that eBay's system detected something in your description or Seller Details profile that suggests you are still offering optional shipping insurance.

I just reviewed your account and I do not see any API errors of this nature so I suspect you are encountering a different issue.

If you are still in need of assistance with your Auctiva account, I recommend contacting our customer support team by mousing over the “Help” tab within your account and then selecting the “File Support Case” option.

-Mike

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