Skip to main content

Is anyone else having a problem with the page loading when you go to list a similar item, or try to edit a scheduled listing? It just keeps loading and completely locks up where nothing else can be done. Also it seems like Auctiva has been really slow for me lately, anyone else? Anyone know how I can fix this issue?
Original Post
Hi tman1234,

I'm sorry to hear about the difficulties you are experiencing. I am not aware of any current technical issues that would explain the behavior you are encountering but, if this issue began directly after you moved to Internet Explorer 10.0, it may be indicative of a conflict between our site and that specific browser as suggested in the response to your support case.

Assuming that is the case, I recommend trying another browser such as Mozilla Firefox (http://www.mozilla.com) or Google Chrome (http://www.google.com/chrome) to see if you are able to create your listings successfully.

Although we are not currently aware of any major compatibility issues between our site and Internet Explorer 10.0, that browser was released very recently and we may have to make some adjustments to our site to our software to ensure our site is fully compatible with that specific new browser.

If you have been able to successfully create listings using Internet Explorer 10.0 in the past, the first thing I recommend trying which has the potential to resolve the issue you are encountering is clearing your cache and then closing and reopening your browser.

Of course, if you need any further assistance with this, please feel free to follow up with us through your open support case on the subject and we will be happy to continue working with you.

-Mike

Add Reply

Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×
Link copied to your clipboard.
×