Listing preview and image selection not working

traffordanglingMember

Hi Folks,

Trying to alter pics for the listings, when I click to preview a listing from saved listings the preview page is blank/white with two close preview button and 4 small empty boxes, when I try to add/replace an image from the pop up box, i can click 'done' but nothing happens?
This has just started happening today, I've checked flash and java versions, rebooted twice, no joy. . . . anything else I can try or is this an auctiva ended problem??
Screenshot attached hopefully

http://i160.photobucket.com/al...rdangling/screen.jpg

8/3/136:53 AM

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traffordanglingMember

Forgot to mention . . . . that was with firefox, just tried it on IE and it is no better, got some ad' text but no images so would have to assume this is an auctiva issue then ?

8/3/137:08 AM

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itsjustmeMember

Suggestion: Actually open up the saved listing and scroll to the bottom and click preview.

If you are doing the preview from the new saved listing page without opening up the listing and you are getting the results you described...I think that might require a ticket.

I know that opening up the listing and then hitting the preview generally allows you to see your images and the text in the template you've chosen. hope that helps

8/3/137:45 AM

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traffordanglingMember

Hi and thanks for the reply,

it's identical . . . . how do I go about opening a ticket ?

8/3/138:29 AM

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edneffMember

to submit a Support ticket hover the mouse over HELP in the upper Right corner

at the bottom of what appears there should be File Support Ticket

8/4/135:42 AM

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itsjustmeMember

my last suggestions are to use the old saved listings page. yesterday I was working for a while in the new one and found that a lot of the radio buttons don't work properly.

secondly try using google chrome. i used to use mozilla and had lots of java issues.

8/4/138:03 AM

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traffordanglingMember

Hi,

thanks for the replies, it's still the same today, can't do a thing with it, won't even let me add variations - I'll raise a ticket, really don't want to add another browser and I dislike chrome anyway, not had a problem with FF before this, as i mentioned, I checked Java and flash, both are current and working correctly elsewhere.

Thanks

Dave

8/5/136:43 AM

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traffordanglingMember

Screen shot of attempting to create variations :It just hangs on this and does not change.

8/5/136:53 AM

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traffordanglingMember

It appears I have found the culprit . . . .
It seems to be a firefox add-on called adblock plus popup addon 0.9 - bizarre as this has been installed a while so it must be an update that's affected it. I disabled all add-ons in FF the re-enabled them one by one checking for that behaviour as I went along and this one's 'it' - consider me 'solved' for now and if anything else develops I'll post back . . . .

8/6/135:17 AM

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