Listing Will Not Save!

Hi.
Things like that can sure be frustrating! I feel for ya!

If you haven't used Auctiva's support, you're in for a pleasant surprise. Do what the message says and give them a try. They're very helpful and respond rather quickly. Sometimes, it's almost unreal how fast they are!

You should be up and running in no time. Please let us know how it goes.

Good luck and Happy Holidays!

That's never happened to me, so I'm unsure as to why it's happening to you...did you get a token when you first signed up? Need that!
Anyway, if you have your token click on the help button and on the right you'll see 'file a support request'. Don't worry, the difference between the Auctiva folks and the Ebay bots is night & day. They should answer you shortly.
Good luck!

Hey there Miss Shirley,
Our ESP is in sync isn't it

Thank you for your help. I tried getting in touch using Auctiva's support. This comes up with an error "Server Error in '/' Application". I am really lost now!

quote:

Originally posted by SolelySucculent:
Hi.
Things like that can sure be frustrating! I feel for ya!

If you haven't used Auctiva's support, you're in for a pleasant surprise. Do what the message says and give them a try. They're very helpful and respond rather quickly. Sometimes, it's almost unreal how fast they are!

You should be up and running in no time. Please let us know how it goes.

Good luck and Happy Holidays!

Thank you for your help. I got a token when I signed up. I clicked on the help button to 'file a support request'. When I did a error page came up and it said "Server Error in '/' Application". I have a problem but do not know how to fix it or get in touch with Auctiva support since the help button does not work.

quote:

Originally posted by member_8880:
That's never happened to me, so I'm unsure as to why it's happening to you...did you get a token when you first signed up? Need that!
Anyway, if you have your token click on the help button and on the right you'll see 'file a support request'. Don't worry, the difference between the Auctiva folks and the Ebay bots is night & day. They should answer you shortly.
Good luck!

Hi secondchance13,
I'll file a request for you, directing them to this thread...stand by, I will post back as soon as I hear something.

Ok I sent a request, hopefully one of the Auctiva staff will post to this thread

Thank you so much! I really appreciate it.
secondchance13

quote:

Originally posted by member_8880:
Hi secondchance13,
I'll file a request for you, directing them to this thread...stand by, I will post back as soon as I hear something.

Ok I sent a request, hopefully one of the Auctiva staff will post to this thread

Hi secondchance13,

I just reviewed your account and was able to save several listings without encountering the error you are describing. I also see that you were able to successfully post a listing earlier today so hopefully this problem had something to do with the maintenance and updates we conducted either last night or this morning and has since been resolved.

If you are still experiencing this problem, I recommend trying to file a support request using the following link: http://support.auctiva.com. If you are unable to file a support request through that page, please send an email describing the problems you are encountering to support@auctiva.com, and cite this thread in your message.

-Mike

Activa support solved my problem. Everything is fine . I would like to thank "member_8880" for coming to my rescue and getting in touch with Auctiva support when I couldn't because of my problem.

Thank you everyone.