Listings not showing up???

rosehartMember

Hello,
I am relatively new here....I have listed serveal items that are showing up as active in my ebay and auctiva; but when I do a search for them on ebay they are not there. Does anyone know if I did something wrong or is there a issue with auctiva???

Thanks,
Rose

8/30/078:40 AM

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auctivamikedAuctiva Customer Support Manager

Hi Rose,

Welcome to Auctiva! Since your active listings are being displayed on your "My eBay" page and your Auctiva "Active Listings" page, but not showing up on eBay's search results pages, your listings are either being "re-indexed" by eBay, or being reviewed by eBay's "Trust and Safety" department.

If they are just being "re-indexed", a topic which is covered on the following page of eBay's help index, http://pages.ebay.com/help/find/questions/wheres-my-item.html, they should re-appear in the appropriate search results pages within 6 hours. If they don't re-appear in the appropriate search results pages within that time frame, I recommend contacting eBay's customer support department for further assistance.

Any additional questions? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

8/30/079:56 AM

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rosehartMember

Thank you Mike for the info

8/30/0710:07 AM

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