locked out

Hi JMK,

Based on what you have described, it sounds like there is most likely a process or browser issue on your end that is interfering with the Auctiva software. Assuming you are using IE 7.0, the first thing I recommend which may resolve this problem, is adjusting the following settings in your IE 7.0 browser:

1) Clear your cache: Select "Internet Options" from the "Tools" menu, followed by the "Delete" button under "Browsing History". Then, on the ensuing page, click the "Delete Files" and "Delete Cookies" buttons. Please ensure that only one browser window is open when you are doing this or your cache may not empty properly.

2) Restore your Advanced Settings: Select "Internet Options" from the "Tools" menu and click the "Advanced" tab. Then, click the "Restore Advanced Settings" button, followed by "Apply" then "OK"

After making these adjustments, close your IE 7.0 web browser and re-open it for the new settings to take effect. Then try again to see if this behavior continues to occur.

If you continue to experience this problem after trying this measure, I recommend contacting our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

Thanks Mike, I'll give it a shot

Hello Mike:

I did the delete cach and off-line files... I still was getting loced out after I posted my first listing of the day. I DID notice that after I download a photo from my PC that when I go to a new listing I get the lock out. Do you think it would matter if my photos were on a E: drive rather then on my C: drive that would cause getting locked out?

Thanks,

JMK