Log in Issue

lookandbuymeMember

Was listing item some error code about timing out came up.

Finally decided after couple of tries to clear the cache cookies, etc., tried to log in and this error code keeps coming up. Anyone else having log in issues?

Frustrating can't log in to relist....

Error
We apologize for the inconvenience. Due to the high volume of requests at this time, your request took longer than expected to process. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# 0fecd823-8764-4863-bf72-8165da9923e6. Thank you.
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12/18/129:51 PM

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Original Post

Replies sorted oldest to newest

trinketsMember

No it's not you. I just posted about this issue too.

I tried every browser and already did the cookie and cache thing.

12/18/129:55 PM

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baygirlMember

Yes, I've got same issue. Checked for System Maintenance window, but there is nothing scheduled about this time, sounds like its a system error. Have to file Tech Support report.

12/18/1210:00 PM

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baygirlMember

Looks like system glitch was resolved. I was able to save new listings.

12/18/1210:22 PM

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lookandbuymeMember

Did anyone get response from support to their tickets?

I realized this morning that I did not get the normal confirmation that I sent ticket. So went through my support tickets and my ticket did not go through.

Sure would be nice if there were announcement page that updates everyone that they are aware there is a problem and working on it. The way it is we do not know if they are even aware there is a problem.

Just my thought?

12/19/124:45 AM

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itsjustmeMember

items that were scheduled to post during this outage period, also failed to post.

as is typical lately, these items will not be in the notifications area. you can find them by looking at your scheduled folder (and it will show failure without an explanation) or your closed folder where it will simply show that it did not post.

12/19/126:38 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for helping to bring this to our attention. As several of you have noted, we encountered some technical difficulties last night that caused users to be unable to access the Auctiva website or encounter errors if already logged in.

An announcement about this issue was posted on the following thread in the News section of our Community Forum:

https://community.auctiva.com/e...1020411/m/1267042726

We apologize for any inconveniences this issue may have caused.

-Mike

12/19/1210:23 AM

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