Hi texascamoman,
I'm sorry to hear about the difficulties you have been experiencing. I am not aware of any current technical issues that would explain your experience but, given that you are encountering this behavior when using Internet Explorer and not when using Firefox, I suspect the issue is most likely related to your Internet Explorer settings in some way.
I don't know of a specific setting that *should* cause this behavior, so the first thing I recommend trying which may resolve the issue is to clear your cache and reset your advanced settings within your Internet Explorer browser, which can be done via the following process:
1) Clear your cache: Select "Internet Options" from the "Tools" menu (has an icon that looks like a gear and it in the upper right corner) within Internet Explorer. Then, under the "General" tab, click the "Delete" button in the "Browsing History" section. On the ensuing pop up window, make sure "Temporary Internet Files" and "Cookies" are selected and click the "Delete" button below.
2) Restore your Advanced Settings: Select "Internet Options" from the "Tools" menu and click the "Advanced" tab. Then, click the "Restore Advanced Settings" button, followed by "Apply" then "OK"
After making these adjustments, close your Internet Explorer web browser and re-open it for the new settings to take effect.
Assuming your are using the Internet Explorer 10.0 browser on your Windows 8 computer, you may need to open up the desktop version of Internet Explorer before you will see the options included in these instructions.
I hope this helps. If you continue to encounter this behavior after trying these measures, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
