Losing Patience

laalaarhondaMember

Hello, I need help. I am new to Auctiva and for the past two days I have been trying to list items and have only managed to succesfully save 1. I keep getting hung up on saving an item and once was not able to even view the templates. Now I can't even get on the site and can't get on the help site either. activa.com/help. I have cleared my internet temp files and still am unable to get on. All other websites are working just fine! Help please!

4/1/0712:30 PM

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suthrnjewlMember

Try using the browser Firefox it's by Mozilla.

Also make sure that any popup blockers you have aren't inadvertently blocking Auctiva from going to the next step.

Download Firefox Browser

Good Luck,
Donna

(I've used Auctiva for almost 2 years..it does work, honest)

4/1/071:52 PM

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laalaarhondaMember

That seemed to work, thank you! One more question though with regard to loading images from your computer. Any tips to make it faster? Thanks again

4/1/072:41 PM

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suthrnjewlMember

Make sure your images are optimized to the right size (400 x 300) for faster uploading. Anything larger than that is a huge file and gobbles up resources (yours) while uploading and can cause the process to be kicked out.

I use a free software...called Irfanview.

Download Irfanview

Auctiva member, biscuit just posted this great looking software for photo manipulation
FastStone Image Viewer

I haven't tried it yet..but biscuit has great advice, so I trust his judgement.

Best of Luck,
Donna

4/1/074:52 PM

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auctivajeffAuctiva CEO

quote:
That seemed to work, thank you!

When switching browsers solves web problems you can look to either spyware or system troubles in your Windows installation as the cause.

The easiest thing to try would be to run a spyware removal program or two, and a virus scan. It's not as easy to diagnose Windows problems or fix them so maybe someone else knows a good way to reinstall IE 6.x or 7.

4/1/079:38 PM

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ebaytrainer 2Member

I use Picassa for my photo editing. It's by Google and it's fast and free and it doesn't bog you down with so many bells and whistles.

4/10/079:46 PM

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auctivajeffAuctiva CEO

Many people also use this free photo editing software:

http://www.irfanview.com/

4/11/071:33 AM

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susanm4065Member

I sure am glad I stopped by here...I was having some of the same problems and when I read the first post, I realized that I had forgotten to turn off my pop-up blocker...duh!! Maybe I'll have a little bit better time now!

4/13/077:31 PM

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suthrnjewlMember

quote:
Originally posted by Susanm4065:
I realized that I had forgotten to turn off my pop-up blocker...duh!! Maybe I'll have a little bit better time now!

Yep a good portion of the postings are solved when they change their pop up blocker settings or allowing via firewall Auctiva. Or trying different browsers or dumping cache, history, temp files etc.

Glad the answers helped,
Donna

4/15/077:12 AM

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timetootravelMember

did you get it to work?

Stephen Marley 4/26/07 Tickets for 6

4/15/075:30 PM

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