Not sure what started happening but for last 4 listings, the main photo isn't showing up! This is prime time to get my listings up that Ive been working on for 3 days! Im just gonna cancel them here and list direct on ebay, because time is precious!

Original Post

Hello All - 

We are not aware of any issues on our end that would prevent your images from reaching eBay or displaying on eBay appropriately and will need to have a look at some unmodified specific listings to see what is occurring.

Please note that if the header/gallery image you submitted with a listing is showing up in the header image area and not the gallery image area, it is indicative that eBay was unable to make a copy of the image for display in the gallery for some reason.  You should be able to correct this problem in any listings that are affected using the eBay tool here.

If you are encountering a different issue or the difficulty persists, please file a support case letting us know the specifics of what is occurring for you - is it the actual Header image on the eBay listings or the Gallery image in eBay search results and please provide some sample item numbers where this has occurred so we can have a look into it.

 - Craig

Hi Craig,

The issue is certainly on your servers end.  Our scheduled listings go up without a hitch every week, that is since the last time this happened in May, and listings scheduled on eBay directly and another listing engine list perfectly well with the galery images.


Also, the ebay "FIx it tool" does not work regardless- to fix you must manually upload a picture and delete the current image in the listing, and if there are any bids placed on the item you will not be able to modify the gallery image at all.

Hello again,

As noted, if your Header image, the main image in the upper left of an eBay listing is showing on eBay, they have received the data we sent with your listing and have run into difficulty making a copy of the image for use with the gallery.  We provide the image as indicated in your Saved listing when you submit it and eBay makes copies for use in the locations on eBay where it is displayed.  We have no control over what occurs once eBay has received the data provided from your Saved listings.

If you are having difficulty with the images that appear in the body of your listings, please file a support case with some example item numbers so our support team can have a look into it, as that would indicate a different issue.

Please also note that if you have run into difficulty with the tool that eBay provides to recreate the gallery images when there are issues with that image being created, you will need to contact eBay directly.

 - Craig

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