Hi Gretchen I think you can follow the progress of your support ticket and make comments via the ticket.If that makes sense also you should get an email at every stage Good luck. Paul.
When you block a person, they can no longer invite you to a private message or post to your profile wall. Replies and comments they make will be collapsed/hidden by default. Finally, you'll never receive email notifications about content they create or likes they designate for your content.
Note: if you proceed, you will no longer be following .