Missing Design Editor

mushigagaMember

I switched from PC to an imac and when I go to the auctiva new listing page, there is no tool bar in the item description area. All there is are links to HTML or FULL SIZE EDITOR. Nothing happens when I click on either one.

Please help. Thanks.

7/29/089:19 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi mushigaga,

Since you started experiencing this problem after switching to Mac OS, I feel it is most likely that you are now using a web browser that is not fully supported by our site. The only browser we fully support for Mac OS is Mozilla Firefox, which can be downloaded free of charge from http://www.mozilla.com

If you are already using the Firefox browser, or if you continue to experience this problem after switching to that browser, please contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

7/29/082:56 PM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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