I went looking for a clue as to why the refund policy doesn't always populate and I found the board loaded with questions regarding missing descriptions.
This problem has existed for at least a year and is often called "ghost description" on the boards. Auctiva has no answer for it except to blame the browser and go through the clearing nonsense. This never happened until they split up the listing screen to multiple parts where the description is loading from I think a different place than the rest of the screen. What I have found works best is to log out of Auctiva and close the browser. Just closing the browser doesn't work because you still may be logged into Auctiva when you go back to it. You must log out of Auctiva. You also sometimes get a popup box saying that something could not be found. I forget the exact message, but once you get that, you will no longer have descriptions in the description box. Just logout, close the browser and start over. The cache/cookie clearing causes more trouble than it's worth, and you sometimes have to do it before each listing. For the record I am using Firefox 3.0
Hopefully this will help some of you. One day I will figure out why the returns policy occasionally disappears. That's a bigger pain than the ghost description because you have no clue that it's happening until you try to schedule the item.....
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