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Hi,
My Mouse icon sticks on my Scrolling Gallery when trying to scroll down the page on my ebay auctions. I have been on other sellers Auctiva auctions and haven't seen this problem. Any ideas? I do have it set to auto match color.
Here is an example. See if your mouse sticks on it:
http://www.ebay.com/itm/INCRED...&hash=item19da7023d0

govnor
Original Post
Hi govnor,

Thanks for helping to bring this issue to our attention. I just reviewed item # 111038964688 and I also found that my cursor sticks on the scrolling gallery when attempting to use the mouse wheel to scroll down the page when using Chrome or Internet Explorer, but I did not encounter the issue when using Firefox.

I have not seen this particular behavior before, but I have forwarded the details of the issue over to our technical team for further investigation and I will keep you posted on any additional information that becomes available through this thread.

We apologize for any inconveniences this issue may be causing. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike
Hi govnor,

Thanks for checking back in with us about this. Unfortunately, we have not been able to determine what may be causing this behavior at this point, but I will raise this issue with our technical team once again and see if I can get any updates.

I am going to create support case about this issue on your behalf in a moment and will keep you posted on any additional information which becomes available through that case. You should receive an email with the details of the case as soon as it has been created.

We apologize for the continued difficulties.

-Mike

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