Anyone fixing this?
Original Post
Hi kaje62,
We released a new description editor on Friday that ended up having some problems for certain users. We've reverted to our old editor because of these problems but unfortunately a lot of browsers have 'cached' a different version of the editor and it now conflicts with what is live on the site.
I suggest that you try closing your extra browsers, then from one remaining browser clear your cache. Then try the site again and see if all goes well.
In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" button.
Firefox instructions: Go to Preference>Security>Cache>clear.
The problem is with the editor. So, your descriptions are most likely not lost. You can verify this by going to the saved listings page and clicking the checkbox for an item and then hitting the "preview" button. Do this from the saved listings page, not the listing creation page.
Lastly, if the "new" editor was working okay for you and you'd like to continue using that editor, it is still available on our beta site. Again, you should probably clear your cache before going to the beta site. You can try the "new" editor here: [url]http://betatest.auctiva.com[/url]
The beta site is the same exact version of the website we release on Friday afternoon and was live through Saturday morning. You can post and do everything else you normally do.
I hope this helps you out=)
...and of course people are working to fix this=)
-Mike
We released a new description editor on Friday that ended up having some problems for certain users. We've reverted to our old editor because of these problems but unfortunately a lot of browsers have 'cached' a different version of the editor and it now conflicts with what is live on the site.
I suggest that you try closing your extra browsers, then from one remaining browser clear your cache. Then try the site again and see if all goes well.
In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" button.
Firefox instructions: Go to Preference>Security>Cache>clear.
The problem is with the editor. So, your descriptions are most likely not lost. You can verify this by going to the saved listings page and clicking the checkbox for an item and then hitting the "preview" button. Do this from the saved listings page, not the listing creation page.
Lastly, if the "new" editor was working okay for you and you'd like to continue using that editor, it is still available on our beta site. Again, you should probably clear your cache before going to the beta site. You can try the "new" editor here: [url]http://betatest.auctiva.com[/url]
The beta site is the same exact version of the website we release on Friday afternoon and was live through Saturday morning. You can post and do everything else you normally do.
I hope this helps you out=)
...and of course people are working to fix this=)
-Mike