my photos load in loader but can get them in listing

dvittlesMember

I just started using auctiva for the first time yesterday. First posting no problem, but for the second one my photo loaded in the auctiva loader, but when I tried to put them in the listing, only 3 out five showed up. The rest were just these small "blank page looking" (best I can describe it) icons. When I went back check the images look fine in the image folder, but I can't seem to get them in the listing.
PLEASE HELP

9/8/082:30 PM

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dale3nj88Member

I know I resized mine, perhaps some are too large??

9/8/087:01 PM

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auctivamikedAuctiva Customer Support Manager

Hi dvittles,

Thanks for letting us know about this issue. I have seen a couple other users report similar behavior and that issue is currently being investigated by our technical team. If you view the preview of the listing and the images show up there, then they should show up in the listing if you post it to eBay.

If you file a support request about this issue by completing the web form on the following page, we will be happy to look into your specific case: http://www.auctiva.com/help/requesthelp.aspx

-Mike

9/9/0812:07 PM

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