I can get to the page with my support cases and the green and red boxes. But I can't find anything to click on to open them up. How di I get to the actual case?
Original Post
Hi aumaker,
From the Help tab of your account, just select "Check Support cases" to reach the page where your support cases are. You may need to adjust the pull down for: 'Show me my cases for the last: ___ days.' to "All" or an appropriate time frame to see your existing cases; this is located just beneath the text "My Support Cases". Once you have your cases loaded on to the page, there is a link: "View" for each case within your account you can use to see the particular case.
If you have any difficulty viewing your cases after adjusting the pull down menu on the page, please feel free to let us know so we can take a look into it.
- Craig
From the Help tab of your account, just select "Check Support cases" to reach the page where your support cases are. You may need to adjust the pull down for: 'Show me my cases for the last: ___ days.' to "All" or an appropriate time frame to see your existing cases; this is located just beneath the text "My Support Cases". Once you have your cases loaded on to the page, there is a link: "View" for each case within your account you can use to see the particular case.
If you have any difficulty viewing your cases after adjusting the pull down menu on the page, please feel free to let us know so we can take a look into it.
- Craig