Hi,
When my items auto relist they go to the "Other" category in my e-bay store & not in the category they were in.
How do I fix this?
Thanks
Original Post
Hi mx377,
I have seen one other user report this behavior and our engineering team is currently working on a solution to the problem. There is still some investigation to be done so I'm not quite sure when it will be resolved, but I suspect you are being impacted by this issue based on your description of the behavior.
If you contact our customer support team about this issue and include something to the effect of ATTN: AuctivaMike, our support team will get it over to me and I can confirm you are being impacted by that issue and keep you posted on the progress of the fix.
You can file a support request by completing the form on the following page of our help index: http://www.auctiva.com/help/requesthelp.aspx#
-Mike
I have seen one other user report this behavior and our engineering team is currently working on a solution to the problem. There is still some investigation to be done so I'm not quite sure when it will be resolved, but I suspect you are being impacted by this issue based on your description of the behavior.
If you contact our customer support team about this issue and include something to the effect of ATTN: AuctivaMike, our support team will get it over to me and I can confirm you are being impacted by that issue and keep you posted on the progress of the fix.
You can file a support request by completing the form on the following page of our help index: http://www.auctiva.com/help/requesthelp.aspx#
-Mike