Need Urgent Help! Cannot select image on listing page

Hi boombaboom,

We're currently looking into what could be causing this issue for some of our users. I'll post again to this thread when I have more information.

-Mike

Hi Community,

If anyone is still experiencing this issue, in which, after clicking "Select an Image" on the lister page, the popup window comes up blank, please file a support case using the appropriate link on our help page.

http://www.auctiva.com/free_auction_software_help/help.aspx

Also, if there is any sort of error message or icon in the task bar of the window, please click on it and copy/paste the text that comes up into the support case.

We appreciate all of your help=)

-Mike

To anybody who's experiencing this issue:

We're currently investigating why this issue is affecting some of our users and we hope to have it resolved as soon as possible.

In the mean time, can you please try using an alternate browser to see if that alleviates the problem. We recommend using Internet Explorer 6 or Firefox for best performance with our site. If you're already using one, you may want to try the other. A free download of Firefox is available at http://www.mozilla.com.

If you get a chance to try this, please post the results on this thread, including which browser you experienced the problem with and which one worked. Or, if neither of them resolve the issue, please post that info as well.

-Mike

Hi Community,

We now believe that this problem may have been created by a caching issue. If you don't mind, please try clearing your cache via the following process and then try selecting images once more:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Also, if you're using Internet Explorer, you can easily clear your cache and reload the page by holding CTRL and pressing F5.

Please post to this thread if you get a chance to try this and let me know if it helps.

-Mike

Clearing the cache sometimes helps. Also, if I select other image #'s, any one of them but #1, I can sometimes bring up pictures.