Needed to update credit card w/ebay; listing created day before still won't post...

poetryeaterMember

Hi. The credit card I had listed with ebay expired on March 30th, and I've only just updated the info with the new expiration date of the new card.

I created a listing in Auctiva on Sunday night, but it wouldn't post to ebay. Since I pay my ebay fees from my checking account, I didn't realize that the un-updated credit card would keep my auction from posting, but evidently it did.

Anyway, the auction still hasn't appeared on ebay. So my question is this -- do I need to resubmit it? I haven't received any notification from Auctiva or ebay stating "Your auction could not be posted to ebay", or anything to that effect. If I have to do it again, that's fine -- I just need to know if that's the way to handle it, as I don't want the auction posting twice.

Thanks in advance for your help!

4/2/076:07 PM

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aronMember

Hello Poetryeater,

I would contact Ebay directly with your concerns to see if they are going to run your auction before you try to relist it.

4/2/078:21 PM

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poetryeaterMember

Thanks so much for your response, Aron.

I have gone to my "Listings" section here on Auctiva, and seen the notification that my listing couldn't post because of the credit card situation. Auctiva didn't send me an e-mail about it, but the info was there once I looked for it here in my Auctiva account.

So I'll (re)list the auction.

btw, I did ask in ebay's Answer Center (other ebayers, volunteers -- MUCH better than ebay's "Live Helpless" or customer service, lol!), and they also said that it should be ok to do the listing again.

If this backfires, I'll come back to post so others will know, but I think it will be ok.

Thanks again for answering!

4/3/0712:34 PM

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suthrnjewlMember

Live Helpless..hahahaha...That department is also known as Dead Help, too.

I wanted to let you know that you won't receive an email from Auctiva notifying you that an item didn't post. As noted, the information is available by signing into your Auctiva account.

Best of luck,
Donna

4/3/0712:58 PM

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poetryeaterMember

Thanks, Suthrnjewl.

I hadn't heard "Dead Help", lol, but that's good too!

I don't know why I didn't think of checking the auction listing here sooner....but now that I know that Auctiva doesn't send an e-mail if the auction doesn't post, I'll know to check here if it happens again.

Thanks for answering!

4/3/074:02 PM

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