I believe that someone else may have acessed my seller account and I would like to start to use my alternate Ebay account with Auctiva.
How do I go about setting up this 2nd account?
Original Post
Replies sorted oldest to newest
The only thing associated with your eBay account on Auctiva is your token. If you go to the eBay Settings page from the My Account tab and click to generate a new token and use your new eBay account, you'll be all set 
Thanks, I did that. Now will my listings be under the 1st Id or 2nd?
Your listings will be posted under whatever ID is associated with your current token. Which in this case would be your second ID. You can verify this on the eBay Settings page, it will display your eBay ID there. We will post under that ID.
why are my listings and all the information from Ebay not in my auctiva listings and auctiva changes things around. Information gets rearranged when I relist an existing item. My header picture becomes my image of my item which is confusing to me let alone buyers.
quote:Originally posted by bootnscoot:
why are my listings and all the information from Ebay not in my auctiva listings and auctiva changes things around. Information gets rearranged when I relist an existing item. My header picture becomes my image of my item which is confusing to me let alone buyers.
Sounds like you should file a support request (bottom of the Help page).
I have updated to using the 2nd id, but just changed that id name on Ebay.
Is there anything else that I need to do next?
Is there anything else that I need to do next?
if you change your ebay id on ebay, i'm pretty sure you will have to generate a new token (but not 100% positive). I know if you change your pw you have to generate a new token.
and dont forget to update your email addys on auctiva
and dont forget to update your email addys on auctiva