That is strange that it will not work. Have you tried in internet explorer AND in mozilla foxfire? I have had problems on internet explorer before and when I logged in by Mozilla it worked beautiful. .strange but true.
i would try both. If you do not have mozilla foxfire it is free web browser and auctiva recommends it alot when there are glitches.
Also, make sure you clear your cache and cookies, as this is probably first solution support will give you. I doubt that is it.. but figure you can write support that you have already done it and save yourself a step or two.
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