Newbie needs help please

gypsy5kMember

Hello everyone,
I am new to Auctiva. I have used eBay several times with success. I feel pretty stupid right now because I cannot figure out what the problem is. I created a listing and tried to post it. I received this error message: "The following 1 listing(s) were unable to post because they did not pass validation and need to be edited before posting:

* "Lot of 8 Sylvia Browne books"
I have no idea what is wrong with this listing. Does anyone understand it?
Thank you.

8/10/0610:49 AM

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Original Post

auctivamikedAuctiva Customer Support Manager

Hi Gypsy5k,

This listing, as it is, cannot be posted for the following 2 reasons:

1) Either Gallery or Gallery Featured has been selected but no image has been selected as the gallery image.

To correct this problem, please select which image you would like to be your gallery image from the "Gallery Image" box to the right of the image selection section.

2) When U.S. Postal Service First Class Mail is selected the weight of the item cannot be more than 13 ounces.

To correct this problem, please unselect U.S. Postal Service First Class Mail as a shipping option as this item is too heavy to be shipped via that method.

I hope this helps=) If you would like further assistance, I recommend filing a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

8/10/0611:34 AM

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