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Hey there! It is very late as I type this so please forgive me if I do not make any sense.

I created several auctions about two days ago to schedule for a later date. I proofed them and all looked the way I wanted them to look. I proofed them again today as they are scheduled for tomorrow - I received a surprise. Not all of my pictures are showing. I place 3 to 5 pictures in each of my auctions but it seems all the program wants to show is the first 2 or first 3 that I picked. I have never had this problem.

My pictures are horizontal at the top with 3 to 5 streamline pictures. The placement is not the problem either. I tried several different templates and also tried putting the pictures as a pair - vertical - to the left - to the right and each time the same problem.

What gives?! Confused
Original Post
Hi LuckBeALadyTonight,

Thanks for helping to bring this issue to our attention. It sounds like you are encountering a current issue with our preview page that cause cause some images not to show up when a "custom" header/gallery image is selected which is not included in the numbered boxes in the Auctiva Image Selection section.

Our technical team is currently investigating this issue and we will address it as soon as possible, but I cannot provide a specific estimate of when it will be addressed at the moment.

This particular issue only impacts the preview page so, if you were to go ahead and post them now, all of the images you added to the Auctiva Image Selection section should still be submitted to eBay successfully and appear as normal.

We apologize for any inconveniences this issue may be causing. If you need any further assistance with this, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.


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