not seeing item decription/information on internet explorer HELP

There are quite a few threads dedicated to your issue and many are recent so you can get some detailed info there.

In a nutshell--some browsers are better than others. It seems that not one has the best functionality or compatibility with Auctiva. Where I previously used Mozilla, I now use Chrome exclusively for listings.

Also the other threads address updating the description editor to make it more compatible with Explorer.

Hi Ralph,

Thanks for posting about this issue here. The older version of the description editor which is enabled within your account is not compatible with Internet Explorer 10.0 so, provided you are using the Internet Explorer 10.0 browser, I believe this behavior must be a result of this compatibility issue.

In order to be able to create (and view) your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available - which can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.

We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.

Since this particular issue is specific to the Internet Explorer 10.0 browser, you should also be able to work around the issue by using either the Google Chrome (as you mentioned) or Mozilla Firefox browsers if you would prefer.

I hope this helps. If you need any further assistance with your account, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike