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Hi
The best thing for you to do is file a support request. They will look into your problem straight away they are usually very quick. After saying that I am having a problem with my store to so it could be a problem they are now working on to rectify but I would contact them anyway. You do this by clicking on help then go to the bottom of the page and click in the line marked: file a support request.
Good luck
Ray Smile

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