Submitted a support ticket, reply was posted by auctiva support 2 mins and 8 secs later.
WOW!!!!!!!!!
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hmm you must know someone 
I filed one about 8 hours ago...............
I filed one about 8 hours ago...............
well, you know what they say, "it's either who you know or who you bl..."quote:Originally posted by dmhcollectibles:
hmm you must know someone
I filed one about 8 hours ago...............
seriously though, yours must just be a little tougher of a problem. mine was basically a non-problem.
Hi dmhcollectibles,
There aren't any open support cases in your name right now so I believe we've replied to your case. In case you did not receive the emial, you may want to use the "Check the Status of an Ongoing Support Case" link on our help page.
-Mike
There aren't any open support cases in your name right now so I believe we've replied to your case. In case you did not receive the emial, you may want to use the "Check the Status of an Ongoing Support Case" link on our help page.
-Mike
I have seen cases responded to in just over 1 minute. 
quote:Originally posted by Auctiva Mike D.:
Hi dmhcollectibles,
There aren't any open support cases in your name right now so I believe we've replied to your case. In case you did not receive the emial, you may want to use the "Check the Status of an Ongoing Support Case" link on our help page.
-Mike
Mike, I don't know why you're not seeing an open ticket in my name because it's absolutely atill open/investigating as of right now. It was filed 7:51 am PDT on 6/6 (yesterday morning) and the status (as of right now) says "Thank you for bringing this to our kind notice. I am forwarding your issue to my senior officer. They will investigate on your issue and try to get back to you as soon as possible.
I apologize for the inconvenience.
Thank You,
Auctiva Support."
Sounds still open to me. The problem that prompted me to file that particular support ticket is one that won't let me list a significant portion of the items I have for sale, and it's one that affects at least some other people too. I wouldn't normally be cranky about the delay in a resolution, but when I can't list and it's been almost 24 hours it gets to be a problem.
maybe there's an issue where once a ticket it responded to, auctiva staff sees it as 'resolved' even if the ticket is still open?
There is a difference between a ticket being escalated to someone for review and not getting any response. In this case, Mike assumed this user had not gotten any response to an open case.