Oh My (DSR) STARS! I'm SO Mad!

Same thing happened to me. DSRs changed (for the worse) without FB being left. Live Help acknowledged that there was a problem and that ebay techs were working on a patch. Advise everyone to check their DSRs!

Mine OK.

You should set up a monitor using dsrwatch.com so you get an email every time a star value changes.

Just curious, how much did they change by? What did they change from... and to? One star, or all?

Hi Jeff - My DSRs went from 5.0,5.0,5.0,4.9 to 5.0,4.9,4.9,4.9. Thanks for the tip about dsrwatch.com. Will do. Anything to keep up with the ebay follies.

Hi Jeff.
My last star for S&H was a 4.9. I've had that one awhile and know who gave it to me, even though we're not suppose to know... Someone asked for practically no shipping via First Class, which I granted (silly me!), used a bubble envelope and even ate some of the cost. I always ship in boxes, except international when it fits into a flat rate priority envelope with bubble wrap or a bubble envelope inside the priority one. I believe the new international flat rate boxes are sure gonna be nice! Rather large for my items, but the cost will be much more reasonable. I just like using Priority, period.
/ramble

I've used your link from the other thread and have it set to receive emails.

Now all of my stars are 4.9. I went back to eBay's live help last night. Twice now for me, they've said this is a known issue and the tech team is still working on it. I say 'get it fixed already!'

I find it strange that people are giving me less then 5 when it comes to shipping charges. I go to so much trouble to refund excess charges if I ever accidentally overcharge. Another person selling the same line has a higher DSR on selling fees. I do combine shipping for people as well.

It's because the ebay definition of a "4" is "good","as expected", "perfect". So why wouldn't a buyer just gives fours?

The way a "5" is described, it's like you drove there to hand deliver it.

The system is poorly worded, and sucks. Everyone but ebay knows it.

quote:

I find it strange that people are giving me less then 5 when it comes to shipping charges.

Simple, buyers do not want to pay for shipping or packaging materials

quote:

Originally posted by ChooChooGuy:
Simple, buyers do not want to pay for shipping or packaging materials

Not quite true, sellers who do free shipping are also reporting they can only get about 4.8, so what gives?

What gives is that when buyers leave a star, they see a "4" as "good", "as expected", "everything is OK".

All those descriptions and synonyms perfectly describe a "4". So why would a buyer leave a "5" ? The listing said "free shipping", you got free shipping, so nothing was "extra special candy coated out of the ordinary super duper". You see where I'm heading with this?

I guess I'm repeating myself from two messages up