Old problem that has not been address yet

Al, I too would like to be able to use some foreign-language characters - but I think this is an eBay thing, not Auctiva. I might be wrong but the reason I think so is this: I used to be able to do it all the time, in whatever listing manager program I was using, or straight in eBay. Some time back I noticed I couldn't do it anymore - and it's not just in Auctiva, I get that error in my other listing software also. I haven't tried it when listing directly in eBay as I try everything I can to avoid doing that

But as I said, I don't think it's Auctiva. I think eBay changed something somewhere along the way on the .com site so that you can't use foreign characters in the title any more (you still can in your description). If I'm wrong I'm sure someone will quickly correct me

It could be eBay but I just searched titles-only in eBay for "aragonés" and "crüe" and they both turned up results.

When I listed on ebay I never had this problem nor when I use SdGallery so I think it is Auctiva

AL -- Definitely send in a support request if you haven't already.

Yep that seems the is the way to get this resolved.

quote:

Originally posted by Rick Bradford:
AL -- Definitely send in a support request if you haven't already.

Al, if you do send a support ticket would you let us know what they come up with? Thanks...

I did and they said it worked for them and to let them know if it happens again so I guess it will be the same reply when I try it again down the road. Maybe if you have the same problem you could file a support ticket and see what they say to you.

quote:

Originally posted by AL:
I did and they said it worked for them and to let them know if it happens again so I guess it will be the same reply when I try it again down the road. Maybe if you have the same problem you could file a support ticket and see what they say to you.

will do

As you know if it was a major issue with most sellers they would look further into it but since I am the only one having a problem with it then it must be on my end and not theirs.

This is not the first time I have sent them a support ticket over the years on this issue so I will just use the regular keys and change them when I do a revise over on ebay

I sent a support ticket this morning (evening here now) and got the standard acknowledgement - nothing to report yet though

They told me to use the Full Size Editor and that on the left hand side is a button for special characters. Also to type what I want in the title in this box as well and just copy and paste it in the title section.

Now that I don't have any foreign books to list I really don't know if this will work or not for me.

I still haven't heard back on it, other than it was bumped up.

Hi Community,

This issue has been escalated to our QA department and we will be making an update to the site if deemed necessary. However, this issue is a fairly low priority so it is likely that, if an update is made to address the issue, it may not take place for a while.

-Mike