one thing after another

Major issues again! None of my descriptions are showing in auctions I listed last night, no scrollig gallery and can't even contact anyone for help as site times out.

8 days back and forth with Support and I still can not bulk load pictures.

Best answer was... "use the HTML loader until we upgrade"

6 days back and forth over the description reverting to the default font and the best they came up with is "dont use your backspace key"

Why not ???? It damn well works here !!!

I challenged Billing using lack of ability to use 2 of the major listing tools.

THEIR answer was to cut and paste part of the terms and conditions under which we all signed up for which clearly states that Auctiva is responsible for no aspect of their site, that we use it at our own peril.

One thing that seems to work perfectly >> my Paypal account was dinged $9.95 exactly on the day they said it would be.

Must be nice to charge people and have no responsibility for the service your charging for working or not. Ohhh.. no negative feedback either !!

For $10/month from reformed freeloaders and cheapskates Auctiva should shine shoes and serve breakfast in bed.

and this weeks problem - 10.50 am in UK - site is unavailable - is this still the 'thursday maintenance ' ?

I can't log in. It's 8:30 am EDT.

quote:

Originally posted by sscrabble:
and this weeks problem - 10.50 am in UK - site is unavailable - is this still the 'thursday maintenance ' ?

Yes. Taking longer than normal. Took the day off work to do some listing and now twiddling my thumbs

and its too much of an effort for them to update the 'warning' - it still says a 5 hour update - their customer service skills certainly need addressing

quote:

Originally posted by sscrabble:
and its too much of an effort for them to update the 'warning' - it still says a 5 hour update - their customer service skills certainly need addressing

I did get a reply straight away when i filed a support request.

so did I - but I reckon it was an 'auto-response' just saying they were doing their mainteneance for 5 hours - not doing it with no end time adjustment or promise of when it will be fixed.
13.51 here now - a whole day wasted nearly !!

Back up

Any problems with Auctiva showing a listing is NOT POSTED and you should reschedule BUT when I look at my eBay Active Listing, the Listing is THERE??<<@@##
I'm on 30 day free trial...I like the bells and whistles but the frustration seems to be confusing and immense... Is it just me?

and for this weeks problem !!

it is 11am friday here - no Auctiva AGAIN

I just get this when I try to go to the Auctiva homepage


Error

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

There is no reason, no explanation - I suppose it will be another 'extended maintenance' lasting five , six , or maybe twelve hours ? That will be three weeks in a row then - so it is not 'extended ' - it is now 'normal' . I am so peed off !!

oh , and if you DO try and file a support case as it tells you to - you get

Error

An error has occurred during the processing of your request. Please try again or file a support case if this problem continues.

LOL !!!

Hi, I just think this occurs because Auctiva is down for maintenance. See "Warniing": Auctiva's regularly scheduled Thursday night maintenance will be slightly extended tonight.
The Auctiva site will go down for maintenance at 10PM (GMT - 8) Pacific time and last for approximately 5 hours.

I am not even getting the warning - and it is now 4.06AM (GMT -8) so that is over 6 hours - and counting !!