Or best Offer feature just vanished?

catisfactionMember

I spent the day yesterday creating about 30 listings that I'm planning to run on Ebay using the new 30 day fixed price listings feature.

I set some of these listings to accept best offers and or auto decline.

Today I keep listing and I just tried to set a new one to or best offer and the feature isn't there!

So I went into one of the ones I wrote yesterday and sure enough the or best offer feature is where I was looking ... but before my very eyes it just vanishes.

Is this a glitch, or is there some reason why I can't use or best offer anymore?

Thanks for any help you can offer.

3/26/091:48 PM

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auctivamikedAuctiva Customer Support Manager

Hi Catisfaction,

Thanks for letting us know about this. Our engineering team just looked into this problem and found that the "Accept Offers from Buyers" option was not working on a couple of our servers. That issue should now be resolved so you should see this option when creating your listings once again.

If you have any other questions regarding your Auctiva account, please feel free to contact our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

3/27/0910:55 AM

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catisfactionMember

Thank you so much for getting on this so swiftly AND for actually talking to the community.
So many online companies don't tell their people whats going on. It makes a refreshing change to feel like I helped

3/27/094:41 PM

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