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Jeff et al -
Please consider more carefully the impact on users when you revise the appearance of a page!

This morning (after your down time) when I closed the first listing I was working on, I saw two new, huge inserts on the navigation page. One asked if I was enjoying my free trial and suggested that I choose a payment plan! Eek

Since I have been a paying subscriber from the beginning, I wondered why Auctiva was saying I was using a free trial. Eek Had Auctiva changed its rules again? Confused Was there some additional program I was required to pay for? Confused

I quickly began to search Auctiva's message boards for news of yet another policy change. After finding none, and checking my account status, I eventually realized that the insert doesn't apply to me. Big Grin

However, there is no disclaimer to this effect in the message -- plus, the box is so large, and its message seems so urgent, it caused me to have a mild panic attack! Red Face How difficult would it have been to carefully consider the impact this message might have on paying subscribers, and to add the words "If you're not already paying for a plan" , or some such? Wink

Additionally, the insert (along with the second insert advertising Auctiva Commerce) dominates the page -- so much so that I now have to scroll down to access the last few links, which (of course) are the ones I use the most. What a pain! Frown

So my suggestion is: please revise those inserts, add a disclaimer, cut them down to a reasonable size -- and get an outside (user) opinion before you post any more revisions!

Oh -- and thanks for the opportunity to vent! Smile
Original Post
quote:
Originally posted by packrat_forever:
Jeff et al -
Please consider more carefully the impact on users when you revise the appearance of a page!

This morning (after your down time) when I closed the first listing I was working on, I saw two new, huge inserts on the navigation page. One asked if I was enjoying my free trial and suggested that I choose a payment plan! Eek

Since I have been a paying subscriber from the beginning, I wondered why Auctiva was saying I was using a free trial. Eek Had Auctiva changed its rules again? Confused Was there some additional program I was required to pay for? Confused

I quickly began to search Auctiva's message boards for news of yet another policy change. After finding none, and checking my account status, I eventually realized that the insert doesn't apply to me. Big Grin

However, there is no disclaimer to this effect in the message -- plus, the box is so large, and its message seems so urgent, it caused me to have a mild panic attack! Red Face How difficult would it have been to carefully consider the impact this message might have on paying subscribers, and to add the words "If you're not already paying for a plan" , or some such? Wink

Additionally, the insert (along with the second insert advertising Auctiva Commerce) dominates the page -- so much so that I now have to scroll down to access the last few links, which (of course) are the ones I use the most. What a pain! Frown

So my suggestion is: please revise those inserts, add a disclaimer, cut them down to a reasonable size -- and get an outside (user) opinion before you post any more revisions!

Oh -- and thanks for the opportunity to vent! Smile
Packrat_forever, we experienced some unforeseen technical issues as a part of our site update this morning that are causing the things you mention that you have been seeing on the site. Our engineers are working right now as fast as they can to get the issues fixed.

Be assured there has not been a policy change...there is no additional program you need to pay for and you don't need to choose a payment plan again. You are still OK with which ever pay plan you are on.

Sorry for the confusion. We will get the site back to normal just as soon as possible.

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