Phone support

Hi elldee,

It is certainly possible that we will expand our Live Support options to more users but, if we end up going that direction, I feel it would most likely be expanded to users who take advantage of the new sourcing options through AliExpress that we will be integrating into our service (at least at first).

It is really too early to provide a definitive answer with respect to whether the acquisition will lead to any changes of this nature, but those are my 2 cents for the moment. Thanks for the suggestion.

-Mike

Hi

I've worked in the computer field for 37 years and I have never seen better more responsive support than Auctiva's. I think sometimes folks have unrealistic expectations. Yes sometimes the ball is dropped, however, last time I checked we're all human.

I do wonder how many people that complain are expecting these community boards to be responsive. If that's the case they need to submit a File Support case and not complain on the community boards. it's great that Auctiva personnel patrol these boards giving answers but that also is highly unusual

from a customer service standpoint at $9.95 a month getting 24/7 support is un believable. Lets say thank you to these folks that work so hard instead of blaming them.

we know what we'd tell people if they questioned our commitment to our job lets all take a collective "chill pill" and brace for the holiday season