Photo closeup in listing won't close!

treehstnMember

What is up with this? If you click on one of the photos in my listing it won't close the photo!

http://www.ebay.com/itm/-/232493033132?

9/18/1712:56 PM

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Original Post

auctivacraigAuctiva Support Manager

Hello treehstn -

I am sorry to hear about the difficulty you have encountered with the new supersize images.

Currently, we have a known issue with the behavior displayed in the listing you mention that affects customized templates. Our engineers are working on a solution for this issue with custom templates and I will update this thread as soon as more information regarding that becomes available.

If you are not encountering this issue while using a custom or customized template, please file a support case letting us know the details of what has occurred here so our we can take a look further into it.

- Craig

9/18/173:10 PM

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<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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