Photos - can't upload

tecnogrrlMember

I realize by reading the previous posts that there are some photo problems going on, but mine sounds different, so I thought I'd post and check it out.

When creating a listing, under IMAGE SELECTION when you click on the SELECT AN IMAGE box, the pop-up box appears, but then in that box the text that allows you to browse your computer and upload a photo doesn't appear. So, I can't upload photos at all, or select photos that have already been uploaded. This is a new problem as of yesterday (4/25).

Please just drop a note and let me know what's going on if this is already a known problem. Until then, I have to revert to using Ebay for my listings.

Let me amend this by saying that I can upload images with the basic html image uploader under the images tab, but then cannot put them in a listing.
tecnogrrl

4/26/066:32 AM

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auctivamikedAuctiva Customer Support Manager

Hi tecnogirl,

We're currently looking into what could be causing this issue for some of our users. I'll post again to this thread when I have more information.

-Mike

4/26/063:29 PM

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cavaliermomMember

I am having the identical problem...had it yesterday afternoon as well. Hope we can get this one fixed quickly

4/26/064:18 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

If anyone is still experiencing this issue, in which, after clicking "Select an Image" on the lister page, the popup window comes up blank, please file a support case using the appropriate link on our help page.

http://www.auctiva.com/free_auction_software_help/help.aspx

Also, if there is any sort of error message or icon in the task bar of the window, please click on it and copy/paste the text that comes up into the support case.

We appreciate all of your help=)

-Mike

4/26/067:05 PM

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tylerandamy99Member

HI, i have the same problem! It has been like this for me since Monday 24th! I have tried several different things-nothing has worked. I have also filed a report hopefully to hear back soon! If i find anything out i will let you know! Thanks, tylerandamy99

4/27/0610:30 AM

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auctivamikedAuctiva Customer Support Manager

To anybody who's experiencing this issue:

We're currently investigating why this issue is affecting some of our users and we hope to have it resolved as soon as possible.

In the mean time, can you please try using an alternate browser to see if that alleviates the problem. We recommend using Internet Explorer 6 or Firefox for best performance with our site. If you're already using one, you may want to try the other. A free download of Firefox is available at http://www.mozilla.com.

If you get a chance to try this, please post the results on this thread, including which browser you experienced the problem with and which one worked. Or, if neither of them resolve the issue, please post that info as well.

-Mike

4/27/061:25 PM

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cavaliermomMember

I was working on AOL before and had the photo problems but when I tried using Internet Explorer, it all works great! Just wanted to pass along the info!

4/27/063:32 PM

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keefchloe11Member

Hi - I'm having the same problem. Through Internet Explorer when I try and upload a picture, I get "error on page" message. So...I installed the FoxFire you wrote about, and now absolutely nothing comes up with I try to upload a picture, other than it says "done" but there are none of my pictures visible to choose from. I've been working on this now for 2 days and have a ton of auctions that I had wanted to enter. PLEASE HELP! Thank you

4/27/067:33 PM

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angellisaMember

http://www.auctiva.com/free_auction_software_help/help.aspx

The fastest way to get help is to file a help ticket, click on the link above.

4/27/068:24 PM

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estateselluhMember

I'm having the same issues this morning. All images uploaded fine. When I try to use them in listings, I get the pop-up window, and the status bar shows done, but no images appear to choose from. GRRRRRR! I'm concerned there hasn't been a solution, or even much info from admin. regarding this issue. Anybody?

4/28/064:41 AM

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estateselluhMember

As an update, the error detail I get is as follows:
Line: 13
Char: 1
Error: Object expected
Code: 0
URL: http://www.auctive.com/hostedimages/upload/image_select...lti_window.aspx?ids=

4/28/065:10 AM

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auctivamikedAuctiva Customer Support Manager

HI Community,

We appreciate your input. Our engioneering team is still working on determining the cause of this issue.

I'll be sure to post to this thread when I have any more information.

-Mike

4/28/0610:41 AM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

We now believe that this problem may have been created by a caching issue. If you don't mind, please try clearing your cache via the following process and then try selecting images once more:

In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.

In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Also, if you're using Internet Explorer, you can easily clear your cache and reload the page by holding CTRL and pressing F5.

Please post to this thread if you get a chance to try this and let me know if it helps.

-Mike

4/28/064:04 PM

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tecnogrrlMember

clearing the cache fixed the problem for me - BTW, I'm using Firefox.
tecnogrrl

4/28/064:42 PM

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simcoMember

Hi all, just checked my window and all pictures are there and if you cick on them they show up no problem. I'm in the uk. sorry can't be of more help.

btw i'm using IE

http://stores.ebay.co.uk/Simpsons-The-Online-Store

http://simpsons.ecrater.com

4/29/061:49 AM

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arsdorfMember

I've cleared the cache several times. It doesn't help. When I click on "Select an Image," the Image window opens and says "error on page." This problem has occurred from time to time over the past several days, and started again today as I was doing listings. I use IE. What's going on?

4/29/062:17 AM

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angellisaMember

I would start by trying a different browser, by thats me. You can download Firefox at http://www.mozilla.com

Once I changed I never went back.

4/29/062:48 AM

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doctorkMember

Hi
I'm used IE , Firefox and Opera browser. All of them have same problems
IE said as below

Line: 13
Char: 1
Error: Object expected
Code: 0
URL: http://www.auctive.com/hostedimages/upload/image_select...lti_window.aspx?ids=

The Firefox and opera have blank pop-up windows when click for select & loading image in my item listing made.
Please help me.
Thanks
KTW.

4/29/063:02 AM

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jaguar849Member

I am using Explore 6 (I think), when I try to post a picture for a listing, I get a blank window with none of my pictures. I waited a few hours to see if this would be fixed, and it is still not. I cleared my cache recently. What else could be causing this problem?

4/29/068:08 AM

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jaguar849Member

I also cannot save the lising I am working on. So I essentially stuck.

4/29/068:10 AM

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arsdorfMember

quote:
Originally posted by DoctorK:
Hi
I'm used IE , Firefox and Opera browser. All of them have same problems
IE said as below

Line: 13
Char: 1
Error: Object expected
Code: 0
URL: http://www.auctive.com/hostedimages/upload/image_select...lti_window.aspx?ids=

The Firefox and opera have blank pop-up windows when click for select & loading image in my item listing made.
Please help me.
Thanks
KTW.

Any results diagnosing and solving this problem? I experience it ["error on page"] from time to time for no apparent reason and even though I don't make any changes to my IE system. Last night I was unable to post all evening because of this problem, although over the weekend it did not occur. And I don't believe in cyber-ghosts!

5/8/066:49 PM

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