Hi rach9675,
Welcome to Auctiva! In order to create a token associating your Auctiva account with your eBay account, you just need to click the "eBay Settings" link under the "My Account" tab within your account, and then click the "Create eBay Token" link on the ensuing page. You will then be taken to the eBay website and guided through the token generation process.
If, after entering your information on the eBay token generation page, you are simply taken into your eBay account and no token is generated, you are probably being affected by the current eBay issue that is described on the following page:
http://dev-forums.ebay.com/thread.jspa?threadID=5000042...=0&mod=1200011828588.
According to the posts eBay has made on their development forum thread regarding this topic, the bug preventing certain users from being able to generate tokens is expected to be resolved on 1/25/2008, so you may have to wait a few more days before you are able to generate your token successfully.
Any additional questions or concerns? Please file a support request using the appropriate link on our help page:
http://www.auctiva.com/free-auction-software-help/help.aspx-Mike